BMDigitals
Operational intelligence

Operational Intelligence Control Tower

Unify production, warehouse, fleet, quality, energy, and operational exceptions into one decision layer with clear ownership and action paths.

The interactive reference implementation uses synthetic operational records; production delivery is adapted to your systems, controls, and operating model.

Where it fits

Operational problems this solution is designed to address.

Operational data is fragmented across ERP, MES, WMS, fleet, telemetry, and spreadsheets.

Teams discover exceptions after they have already affected production or service levels.

Dashboards report KPIs but do not assign ownership or track resolution.

Cross-site operating decisions require manual reconciliation and local knowledge.

Capabilities

Built as an operating product, not a presentation layer.

Multi-site operational KPI model
Asset and process drill-down
Exception detection and ownership
Operational alerts and action queues
AI-assisted investigation grounded in operating state
Data-source health and freshness visibility
Expected operating outcomes

Faster exception detection and escalation

A shared operating view across functions and sites

Traceable decisions from signal to owner to action

A reusable operational data foundation for analytics and AI

Architecture view

A production path from operational systems to decision surface.

The reference architecture is intentionally modular so data sources, deployment boundaries, AI components, and enterprise controls can be replaced without rebuilding the entire product.

01

ERP

02

MES

03

IoT

04

WMS

05

Fleet Systems

06

Connectors

07

Operational Data Layer

08

Analytics / Event Processing

09

AI / Rules

10

Operational Control Tower

ERP
MES
WMS
TMS / Fleet
IoT / SCADA
CMMS
Partner APIs

Typical implementation path

1

Define operating decisions and KPI model

2

Connect minimum viable source systems

3

Normalize events and exceptions

4

Pilot with one site / operating area

5

Expand ownership workflows and AI-assisted investigation

Related engineering services

Operational Intelligence Control Tower | BMDigitals